1. Who we are
King Stump Grinding is a residential and commercial stump grinding service based in Noblesville, Indiana, serving Hamilton County and the Indianapolis north metro. When this policy says "we," "us," or "our," it means King Stump Grinding. When it says "you" or "your," it means anyone who visits this website or sends us a quote request.
2. What information we collect
Two categories.
Information you give us directly via our quote form, by text, or by phone:
- Your full name
- Your phone number
- Your email address (optional)
- Your property ZIP code
- The timeline urgency you select (ASAP, next few weeks, etc.)
- Notes you type into the form about your job (stump size, gate width, photos)
- SMS consent if you check the opt-in box
Information collected automatically when you visit the site:
- Pages you visit and how long you stay
- The page or ad that brought you here (traffic source, UTM parameters)
- Your browser type, device type, and approximate location (city level, not precise GPS)
- Anonymous usage data via Google Analytics 4
3. How we use your information
- To respond to your stump grinding quote request by phone, text, or email
- To schedule and complete the work if you book us
- To follow up if a quote conversation goes quiet (we will not spam)
- To improve the website and understand which pages and channels bring real customers
- To comply with legal obligations and protect against fraud
4. Text messages and SMS consent
If you check the SMS opt-in box on the quote form, you are agreeing that we may text you at the phone number you provided about your stump grinding project. Here is exactly what that means:
- Opt-in is voluntary and explicit. If you do not check the box, we will not text you.
- Opt-out is one-tap. Reply STOP to any message and we will stop texting you immediately.
- HELP is supported. Reply HELP to any message for assistance.
- Frequency varies. Most quote conversations are 2 to 6 messages total. We do not send marketing blasts.
- Message and data rates may apply depending on your mobile carrier and plan.
- Carrier delivery. Messages are delivered by Twilio on behalf of King Stump Grinding through standard wireless carriers (AT&T, Verizon, T-Mobile, etc.). Carriers are not liable for delayed or undelivered messages.
- We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. No exceptions.
5. Who we share your information with
We share information only with the service providers we use to run the business, and only the minimum they need to do their job.
- GoHighLevel (CRM and form processing) receives your quote form submission so we can manage the lead, schedule, and invoice.
- Twilio (SMS delivery) receives your phone number and message content if you opt in to SMS.
- Google Analytics 4 and Google Tag Manager (anonymous usage analytics) receive page-view data and conversion events. No personal identifying information (your name, phone, email) is sent to Google.
- Cloudflare (website hosting and security) processes traffic data inherent to serving any web page.
We do not sell your personal information. Not to anyone, not for any purpose. We do not share your phone number or email with marketing companies, lead aggregators, or contractor referral services.
6. Cookies and tracking
We use Google Analytics 4 and Google Tag Manager to understand how people use the site and which pages drive real quote requests. These tools may set cookies in your browser to count returning visitors and to attribute traffic to its source.
If you do not want to be tracked, you can:
- Use your browser's "Do Not Track" or private browsing setting
- Install the official Google Analytics opt-out browser add-on
- Use a content blocker like uBlock Origin
7. Your rights
Regardless of where you live, you can ask us at any time to:
- Tell you what information we have about you
- Correct it if it is wrong
- Delete it
- Stop using it for marketing
Email or text us using the contact information at the bottom of this page. We will respond within 30 days. We do not charge for these requests.
California residents have additional rights under the CCPA, including the right to know what categories of information we collect, the right to delete, and the right to opt out of any sale of personal information (we do not sell, so this is automatic).
Indiana residents have rights under Indiana state privacy law that mirror the above.
8. How long we keep your information
Quote requests and customer records are retained for up to 7 years for tax, warranty, and reference purposes. Anonymous analytics data is retained per Google Analytics defaults (currently 14 months). You can request earlier deletion using the contact information below.
9. Children
This website and our service are not directed at children under 13. We do not knowingly collect information from anyone under 13. If you believe we have, contact us and we will delete it.
10. Security
We use industry-standard security practices to protect your information, including HTTPS encryption on the website, encrypted form submission to our CRM, and access controls on customer records. No system is perfectly secure, but we take this seriously.
11. Changes to this policy
We may update this policy occasionally to reflect changes in how we operate or in the law. We will update the "Last updated" date at the top of the page. Material changes will be noted on the website for at least 30 days.
12. Contact us
Questions about this privacy policy, or want to exercise any of the rights above?
King Stump Grinding
Noblesville, Indiana
Phone or text: (463) 298-9828
Website: www.kingstumpgrindingco.com
This privacy policy is provided as general information about our practices. It is not a substitute for legal advice tailored to your situation. If you have specific legal questions, consult an attorney.
